Adding user Photos

Adding a photo to user accounts helps personalize the service experience for your customer, allowing them to see exactly who will arrive at their door or who will speak with them. In order to maximize your customer's comfort and experience with your organization, we advise that you upload a good, professional photo of all field service providers that makes them clearly identifiable and makes a positive impression.

You can add or change a personal photo from either the web application or the mobile app. If your role is Dispatcher or Both, you also can add or change photos of all users in Dispatch via web application or mobile app. Refer to this article to learn more about Roles in Dispatch.

Article Sections

  1. Web Application
  2. Mobile App

Web Application

Click the Settings option from the menu on the left.

The Settings menu will open to the  Team page by default. If you are already in Settings, you can click on Team as well.

In the Team list, find the user's name and click on the record.

That will open up the Edit User dialog on the right, where you will find this image upload icon in the top left. We recommend a square image to properly display the entire image in our application. A square image would be similar to a 500px X 500px image file, otherwise part of the image will be cropped out automatically when resized to fit all parts of the Dispatch application.

A dialog will allow you to navigate to the folder where the image is stored on your computer, select it, and click Open. After uploading the image, scroll down and click Save.

The new profile Photo will then be active and appear in the Customer Portal and Dispatch alerts.

NOTE: Users with a Role of Dispatcher or Both may upload Photos of other users. Technicians may only upload Photos of themselves via the mobile app.


Mobile App

Adding a photo to your profile from the Dispatch mobile app is equally as simple. When you open the app select Menu from the options at the bottom of the screen.

Tap  Settings.

Then tap  Personal.

You'll see a screen like the one below outlining your profile and with an Edit button about halfway down on the right. 

Tap Edit, then scroll to the bottom of the next page and tap the Profile Image section.

You will have the option to take a photo of yourself using your device's camera, or you can choose to upload a photo that is stored on your device. After your photo is successfully uploaded, you should be able to see it next to Profile Image.

Once you successfully upload your photo, be sure to save it by tapping Save in the upper right-hand corner of the page.

Dispatchers only: edit Team Photos

Users with a Dispatcher role can also perform these same actions for other team members in the mobile app. Start by tapping on Menu in the bottom navigation bar.

Tap on Settings.

Then, tap on  Team.

On the next screen, tap  Team Members.

You can then choose from the list to add or change a particular individual's photo in the same way as covered in the mobile app section above

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