Determining your Role: Dispatcher, Technician, or Both

There are two Roles in Dispatch: Dispatchers and Technicians.
  • Dispatchers are people who receive jobs and assign them to technicians. These individuals are typically responsible for communicating with customers and scheduling appointments for them.
  • Technicians are people who complete jobs in the field and provide service to customers.
If you fulfill both of those functions for your organization, you can also be Both, meaning you will have access to everything that a Dispatcher sees in the application. You will also be able to schedule yourself on Jobs and Appointments.
  Dispatcher Technician
Role scheduling appointments providing service in field
Platform web application mobile app only
Calendar can see all appointments can only see own appointments
To see how to change your role, see this article.

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