Gateway Integrations

Dispatch offers select integrations with outside platforms that will allow jobs coming into your Dispatch account to be synced over. This is helpful if you receive warranty work in Dispatch, but primarily work out of another platform for customer management or scheduling. See below for information on our current integration offerings and how you can link your existing Dispatch account.


FieldEdge

Why Connect Dispatch with FieldEdge?

By connecting your FieldEdge account with Dispatch, you will be able to receive and return workorder status automatically without having to switch between different tabs or tools. Your team will get work orders, leads and customer survey results back in real-time you can focus on job performance and winning more work. Another added bonus of the integration? There is no additional cost!

How to Get Connected:

1. Make sure you already have an account with Dispatch and FieldEdge.

2. Reach out to your designated Customer Success representative at FieldEdge, or sales@fieldedge.com, to get the integrated activated. Your rep can provide more info about the set-up, but there really isn’t much work left for you to do after that.

3. Once you’re linked up, you will see a Dispatch icon in the upper right-hand corner of your FieldEdge account. This is where notifications for new jobs will appear and where they can be accepted.

Also note: For a demo of how the integration between FieldEdge and Dispatch works, please reach out to sales@fieldedge.com.


Housecall Pro

How will the integration work?

Once connected, Dispatch will automatically push jobs sent to you from brands you work with into your Housecall Pro account. Jobs will enter your account as “Unscheduled” with customer information, a description in the jobs notes, and a tag for Dispatch. Once a job is completed in Housecall Pro, the status will automatically be reflected in Dispatch.

How to Get Connected:

1. Make sure you already have an account with Dispatch and Housecall Pro

2. In Housecall Pro, navigate to the Dispatch app page, select “enable app” and accept the terms.

3. After you accept, your app will move into processing. Dispatch will match your Housecall Pro profile with your Dispatch account to ensure you are properly linked up.

4. Once you’re linked up, you will receive an email from Dispatch  letting you know that you’re ready to go! This process may take up to 1 to 5 business days. To check your status, please email Dispatch directly:  support@dispatch.me


Rossware

Why Connect Dispatch with Rossware?

For just $17/month (in addition to your existing Rossware plan) you'll be able to receive and return work order status automatically for applicable connected warranties with one simple integration with Dispatch - no need to log into different portals to provide status. One of the best parts about being connected is that there’s no need for your team to learn anything new or change the way they work - Dispatch simply works in the background with your Rossware software!

How to Get Connected:

1. Make sure you already have an account with Dispatch and Rossware/ServiceDesk

2. Call or email your representative at Rossware to request setup.

3. Rossware will authorize your account for download of the app and will send a setup email. This email, among other things, advises you to reach out to Dispatch Support (support@dispatch.me) in order to obtain the necessary credential set.

4. Dispatch Support will reply back to you with the set of strings you need. Once you have them, you can input the two strings into the boxes provided within the utility. After that, the Rossware and Dispatch integration will begin doing its work!

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