Getting Reviews for your company in Dispatch
Ratings are a core piece of the Dispatch Experience
Instant Ratings, along with our other customer notifications, are a core part of the Dispatch experience for your customers.
Each time you complete an appointment in Dispatch, your customers are prompted to leave a rating about the service your team provided.
Depending on which type of device your customers are using, they will either receive the ratings on a phone via SMS text message, or on a computer via email.
The customers are able to leave you a rating ranging from 1-5 stars, and they can leave a comment as well. Here is what it looks like for the customer:
More detailed videos are included below.
Get your positive reviews posted online
You can get your 4 and 5-star reviews posted online.
When you complete an appointment, this is what the customer experiences on their phone:
This is what the customer experiences when leaving you a review from a computer:
See the full Customer experience
Wondering what your customers experience every time you use Dispatch? Click here to see a live demonstration.
How can I see my Reviews?
You can see what customers said about your company's service by clicking into each job and looking in the activity feed at the bottom of the page, individually per job.
Because customers are prompted to leave comments while the experience is fresh in their minds, Dispatch users often rack up dozens of ratings from their customers.
Your customers will only get these notifications if you collect their cell phone number and email address and enter it into Dispatch when you initially schedule the service appointment.
If you subscribe to Dispatch Power package, you will receive an email each time your company gets a review in Dispatch. If you are not paying for Profile Builder, you will only receive an email when you get a 4 or 5-star rating.
Getting your reviews emailed you instantly helps your company respond to reviews immediately.
Get more business
When you have positive reviews online, your company is more likely to bring in more business from new customers. With Profile Builder, we help you get your 4 and 5-star reviews posted online.
Who sees my reviews?
When you do work for another source (ie- a Warranty company) in Dispatch, the source of that job can see the review (for that job only), as well as anyone at your company with the role of 'dispatcher.'
When the job is a retail job, or doesn't belong to another source, only users in your company that have the role of 'dispatcher' can see your company's reviews. No 3rd parties can see your reviews for your retail jobs.
Learn more about Roles
To learn more about roles, and how to add team members, click here.
How can I get my Reviews posted online?
You can get your positive reviews (the ones with a 4 or 5-star rating) posted online by subscribing to the Profile Builder premium add-on. This paid feature prompts your happiest customers - those that leave you a 4- or 5-star review in Dispatch - to then leave a positive review for you on your online profile (such as your company's Google Profile page).
We only push your positive reviews online, and leave non-positive ratings for you to handle privately.